Account Manager, Publisher Partnerships

About the role

AI agents are becoming a new audience for publishers. Their content informs the answers people receive, shapes recommendations and influences purchasing decisions. We’re building the platform that helps publishers understand that audience and turn it into a new revenue stream.

You’ll make sure our publisher partners get value from it: from their first integration to their daily use of Smalk, from activating our solutions to running their own campaigns across our network.

The future we’re building

AI Search is changing how people discover information and brands. Answers from ChatGPT, Perplexity, Claude and Google AI Mode draw on publisher content. Smalk helps publishers build a business around that contribution, while helping brands earn visibility in AI answers.

That’s the category we’re pioneering: Generative Engine Advertising (GEA). Our publisher solutions bring together analytics, content optimization, monetization and measurement.

As our network grows, we need someone who owns the relationship after a partnership is signed and helps each publisher move from integration to adoption, results and expansion.

What you’ll own

Publisher onboarding

• Lead new partners from kickoff to activation, with a clear plan, owners and deadlines.
• Bring together the right people across commercial, editorial, SEO, product and technical teams.
• Coordinate integrations with Smalk’s product and engineering teams, remove blockers and follow deployments through to launch.
• Train partners on the platform and help them become confident, independent users.

Customer support, deployment and account growth

• Be the main point of contact for your publisher portfolio, supporting partners in their daily use of Smalk.
• Drive adoption and deployment of Smalk’s analytics, optimization, monetization and measurement solutions.
• Answer questions, investigate issues and coordinate resolutions with product and engineering teams.
• Help publishers create, launch and manage their own campaigns, including setup, performance monitoring and optimization.
• Coordinate campaign launches and solution rollouts with publishers and Smalk’s commercial teams, ensuring reliable delivery.
• Run regular account reviews to interpret results, understand partner priorities and agree on practical next steps.
• Identify opportunities to expand across additional sites, titles and markets within publisher groups.
• Turn partner feedback and recurring questions into better documentation, processes and product improvements.

Scalable partner operations

• Keep the CRM, deployment status and next steps accurate and actionable.
• Track onboarding progress, product adoption, partner satisfaction and account growth.
• Create repeatable onboarding, training and support workflows that improve as the network grows.

How we work

We’re an AI-native company. We expect AI to be part of your daily work: preparing account reviews, analyzing data, drafting support responses, maintaining documentation and automating repetitive tasks.

You should enjoy building and improving AI agents, reusable skills and automated workflows. You’ll bring the judgment to check their output, protect partner information and decide when a conversation needs a human.

You’ll work closely with Publishers & Partnerships, Product, Engineering and Sales. You’ll own the follow-through: clear next steps, reliable execution and partners who know where things stand.

What we’re looking for

• Experience managing publisher, media, adtech or enterprise SaaS accounts in an account management, customer success or partnerships role.
• A track record of taking customers from onboarding to active product use and measurable results.
• Experience coordinating projects involving both business and technical stakeholders.
• Experience helping customers launch, manage or optimize campaigns.
• Comfort using data to explain performance and recommend useful actions.
• Hands-on experience building AI agents, skills or automated workflows, or active experimentation with them to improve your daily work.
• Strong relationship skills, clear communication and the ability to manage several deployments at once.
• Comfort explaining a new product, investigating a problem and keeping work moving without waiting for someone to chase it.
• Professional fluency in French and English to support an international publisher network.

We care about what you’ve delivered, how you solve problems and how you learn.

What success looks like

Publishers get activated quickly, understand the platform and use it regularly. Support issues reach a resolution. Campaigns launch smoothly. Partners expand their use of Smalk because they see value. As the network grows, your processes and AI workflows help us maintain that quality of service.

What we offer

• The opportunity to help publishers build new revenue streams in the AI Search era.
• Ownership of relationships with real partners using a live platform.
• A hand in shaping how we onboard, support and develop our publisher network.
• Direct work with the teams building and commercializing the product.
• A place in an AI-native company pioneering a new advertising category.